At Sattvic Rhythm, we deeply value your time and strive to offer personalized services that cater to your individual needs. To ensure a smooth and efficient scheduling process, and to respect the time of all our clients, we have outlined the following guidelines for consultations and therapy sessions:

Changes to Appointments: We ask that any changes to your consultation or therapy session be made at least 48 hours in advance. This gives us the opportunity to offer the spot to another client and helps us maintain a smooth and efficient schedule.

Cancellations: Cancellations made with less than 48 hours' notice will be eligible for a 50% refund. Cancellations made within 24 hours of the appointment may not be eligible for any refund.

No-shows: Clients who miss their scheduled appointment without prior notice will be considered a no-show. Unfortunately, no refunds or rescheduling options will be offered for missed appointments.

By booking an appointment, clients acknowledge and agree to these terms. We appreciate your understanding and cooperation in maintaining fair practices for all our clients and our business.

At Sattvic Rhythm, we are dedicated to providing high-quality wellness goods, herbs, food items, and spices to support your health and well-being. Please review our return, exchange, and cancellation policies for these items to ensure clarity and understanding.

Eligibility for Return:

• Unopened or Unused Products: Wellness Goods, including herbs, food, spices, and similar items, can only be returned if unopened, unused, and in their original packaging.

• Returns Request: Returns must be requested within 14 days of receipt.

• Opened Products: Opened or used products cannot be returned unless they are defective or damaged.

Non-Returnable Items:

• Opened, tampered, or used items, or those returned after 14 days without prior approval, will not be accepted.

• This applies to food items, such as Ghee, spice mixes, and ready-to-cook mixes.

Change of Mind:

• If you change your mind about a product, we may offer a store credit or exchange instead of a refund.

• Products must be unopened and unused.

• Customers are responsible for return shipping costs, which will be deducted from the refund or credit.

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Process for Return or Exchange:

To initiate a return or exchange:

1. Contact our customer service team with your order number, proof of purchase, and the reason for return.

2. Our team will assist you in processing your request and provide you with instructions for returning the product.

3. Once the product is returned and inspected, we will process your refund or exchange within 5-7 business days.

Note: Refunds will be issued to the original payment method used at the time of purchase.

At Sattvic Rhythm, we are dedicated to providing premium skin care products to nurture and enhance your natural beauty. Please review our return, exchange, and cancellation policies for skin care items to ensure transparency and understanding.

Eligibility for Return:

• Unopened or Unused Products: Skin care products can only be returned if they are unopened, unused, and in their original packaging.

• Returns Request: Returns must be requested within 14 days of receipt.

• Opened Products: Due to hygiene and safety regulations, we cannot accept returns or exchanges for skin care products that have been opened or used, unless they are defective or damaged.

Conditions for Refund or Exchange:

• Defective or Damaged Products: If a product is found to be defective or damaged upon arrival, please notify us within 7 days of delivery. You must provide proof of purchase and photographic evidence of the issue.

• Allergic Reactions: If you experience an allergic reaction, discontinue use immediately and contact us within 7 days with proof of purchase and photographic evidence. We will assess your case for a potential refund or exchange.

• Dissatisfaction: If you are dissatisfied with your purchase for any reason, please contact us. We will make every effort to find the best solution for you. However, no refunds will be granted for changes of mind.

• Refund Method: Refunds will only be issued to the original payment method.

Non-Returnable Items:

• Opened or Tampered Items: Products that have been opened, tampered with, or returned beyond 14 days without prior approval will not be accepted.

• Hygiene Products: This applies to skin care products such as face masks, oils, creams, and serums.

Change of Mind:

• If you change your mind about a skin care product, we may offer a store credit or an exchange instead of a refund.

• Products must be unopened and unused.

• Return Shipping: Customers are responsible for return shipping costs, which will be deducted from the refund or credit.

Process for Return or Exchange:

To initiate a return or exchange:

1. Contact our customer service team with your order number, proof of purchase, and the reason for return.

2. Our team will assist you in processing your request and provide you with instructions for returning the product.

3. Once the product is returned and inspected, we will process your refund or exchange within 5-7 business days.

Note: Refunds will be issued to the original payment method used at the time of purchase.

At Sattvic Rhythm, we are committed to offering high-quality, tailored catering and food-related services that meet the dietary needs and preferences of our clients. Our goal is to provide delicious and nutritious meals, while ensuring clarity and fairness with our cancellation policy.

Cancellations Made 48 Hours Before:

If you need to cancel your catering service, please notify us at least 48 hours in advance. In such cases, you may qualify for a refund or credit for a future service. The amount refunded or credited will be adjusted based on the nature of the service, product costs, and preparation time involved.

Cancellations Within 48 Hours:

If cancellations are made within 48 hours of the scheduled catering service, you may not be eligible for a refund. However, depending on the circumstances, partial refunds or credits may be offered at the discretion of Sattvic Rhythm.

Dietary Requirements:

We encourage you to notify us of any dietary restrictions or allergies at least 48 hours before the event. While we will make every effort to accommodate your needs, please note that we cannot guarantee the complete absence of allergens in the food. Clients are responsible for understanding their dietary needs and risks, and we recommend you take precautions as necessary.

Health and Safety Compliance:

All food and catering services provided by Sattvic Rhythm comply with Australian health regulations, ensuring that meals are prepared and handled in a safe, hygienic environment. Our goal is to provide you with nutritious, safe, and enjoyable food that supports your well-being.

At Sattvic Rhythm, we are committed to delivering enriching workshops and events. To ensure clarity and fairness for both participants and those hiring us to run events, we’ve outlined the following cancellation and rescheduling policies. These policies comply with Australian consumer protection laws.

A. For Participants Purchasing a place in a Workshop

Cancellations Made 48 Hours Before: If you need to cancel your participation in a workshop or event, please notify us at least 48 hours before the event. In this case, you will be eligible for a full refund or rescheduling, minus any costs already incurred (e.g., preparation fees, materials). Any additional costs for rescheduling will be communicated in advance.

Cancellations Within 48 Hours: If you cancel within 48 hours of the event, you may be eligible for a 50% refund, or rescheduling, minus any associated costs (e.g., materials or preparation time). Any additional costs for rescheduling will be communicated in advance.

No-shows: If you miss the workshop or event without prior notice, no refund or rescheduling will be offered.

By booking a place in our workshop or event, you acknowledge and agree to these terms.

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B. For Clients Hiring Sattvic Rhythm to offer a Workshop

Cancellations Made 48 Hours Before: If you need to cancel or reschedule a workshop, please notify us at least 48 hours in advance. You may be eligible for a full refund or rescheduling, minus any incurred costs (e.g., preparation, travel, materials). Additional costs related to rescheduling will be communicated in advance.

Cancellations Within 48 Hours: If you cancel within 48 hours of the scheduled workshop, a 50% refund may be issued, or rescheduling may be offered, minus any costs already incurred (e.g., materials, preparation). Additional costs related to rescheduling will be communicated in advance.

Client Responsibilities and Equipment Provision

Responsibility for Equipment: It is the client's responsibility to ensure that all agreed-upon equipment, spaces, and materials are provided in a timely manner, as outlined in the event contract. If the required equipment or setup is unavailable or not provided, Sattvic Rhythm reserves the right to either reschedule the workshop or provide a limited version of the service. Any additional costs resulting from a lack of equipment will be the responsibility of the client.

Impact on Workshop Delivery: In the event that necessary equipment or materials are not provided, it may affect the quality and outcome of the workshop. Sattvic Rhythm cannot be held accountable for any disruption or alteration to the content or experience of the event due to missing or incomplete resources.

Extra Charges for Last-Minute Equipment: If the client fails to provide the required equipment, and Sattvic Rhythm is required to source it last-minute, additional charges could apply for the urgent procurement or adjustments made.

Communication and Flexibility: We encourage clear communication to avoid any issues. If unforeseen circumstances arise, where equipment or resources cannot be provided, we ask that clients notify Sattvic Rhythm as soon as possible. We will work together to find a solution that minimizes disruption to the event.

By hiring Sattvic Rhythm to run a workshop or event, you acknowledge and agree to these terms.

Digital products such as e-books, courses, digital content, and audio recordings are delivered electronically. Due to the nature of these products, we have a clear policy in place regarding cancellations and refunds.

No Refunds for Digital Products: Once digital products such as e-books, courses, digital content, or audio recordings have been purchased and delivered, no refunds will be issued unless explicitly stated in the product description.

Support and Assistance: If you encounter issues accessing or using any digital products, we are happy to offer support and guidance. Please contact us if you require any assistance.

As per Australian e-commerce regulations, we are committed to maintaining transparency in our digital offerings and will support you in using your purchased products effectively.